12/06/2017 Emailed, Thoughts Submitted by Tank at 8:14 PM EST on December 6, 2017
I’m disturbed by activity that was reported to me today. Your Wealth Managers confirmed an appointment with a future client who was holding significant amounts of Zimbabwe Bond Notes. The Wealth Managers encouraged him to fly into New York City so that he could conduct his exchange and become one of your largest clients. It’s fairly common knowledge that Zimbabwe has reinstated their currency, it is officially Gold Backed and it’s been showing on the US Treasury website at a rate of 1ZIM to $1 dollar for five years now.
After this gentleman made the trip all the way to New York City at the request of your Wealth Management team they acted as if they had no idea that there was any rate change or even a value to the currency he had brought in to deposit.
The conduct of your employees is a direct reflection on the character of your business. We are recommending that a complaint be filed with the Better Business Bureau for fraudulent and hurtful business practices with the intent to do harm. Claiming ignorance after clear travel plans and appointment confirmations were made are not acceptable excuses, and violate the core of the constitution which states to “do no harm.”
I request that you rectify this situation immediately while this honorable man is still in New York. We will begin to follow up tomorrow with any and all of the Wealth Managers at HSBC until we have a clear resolution to this problem.
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